The Engineering Chronicle
SHIPSARTHI
PAN-India Logistics Platform Serving 500+ Enterprise Clients
"A production-grade logistics management system that transformed shipping operations across India, integrating multiple carriers, enabling real-time tracking, and automating dispatch optimization for enterprise-scale operations."
THE LOGISTICS CHALLENGE
India's logistics sector operates at unprecedented scale—millions of shipments daily across a subcontinent of diverse infrastructure. E-commerce growth has intensified pressure on delivery networks, demanding speed and reliability simultaneously.
Enterprises managing high-volume shipping face fragmented systems. Multiple carrier portals. Inconsistent tracking formats. Manual rate comparisons. Reconciliation nightmares when invoices don't match actual shipments.
The operational overhead consumes resources that should focus on core business. Logistics teams become data entry specialists, copying information between systems, chasing tracking updates, and manually optimizing carrier selection.
THE PLATFORM
ShipSarthi provides a unified logistics management layer. All major Indian carriers—Delhivery, BlueDart, DTDC, Ekart, and 20+ others—integrate through standardized APIs. One interface manages all shipping operations regardless of carrier.
The dispatch optimizer analyzes shipment parameters—weight, dimensions, destination, urgency, cost constraints—and recommends optimal carrier selection. Machine learning models trained on historical performance data predict delivery times with 92% accuracy.
Real-time tracking consolidates updates from all carriers into a unified timeline. Customers receive consistent notifications regardless of which carrier handles their shipment. The tracking page maintains ShipSarthi branding while showing carrier-agnostic status updates.
Automated reconciliation matches carrier invoices against actual shipments, flagging discrepancies before payment. Weight disputes are caught automatically, saving clients significant overcharge recovery.
THE SCALE
ShipSarthi now serves 500+ enterprise clients across India, processing thousands of shipments daily. The platform has become critical infrastructure for e-commerce businesses, D2C brands, and B2B distributors.
The microservices architecture handles traffic spikes during sale events seamlessly. Auto-scaling provisions additional capacity within minutes. The system maintained 99.9% uptime through the most demanding periods of Indian e-commerce.
Client feedback drives continuous improvement. New carrier integrations deploy within weeks of request. Custom workflows accommodate enterprise-specific requirements without compromising platform stability.
The 38-day development cycle from concept to production launch demonstrated the power of modern development practices—rapid iteration, continuous deployment, and customer-centric prioritization.
SYSTEM ARCHITECTURE
Backend Infrastructure
- • Runtime: Node.js with TypeScript
- • Framework: Express with custom middleware
- • Database: MongoDB with replica sets
- • Cache: Redis for rate limiting & sessions
Frontend Application
- • Framework: React with TypeScript
- • State: Redux Toolkit + RTK Query
- • UI: Tailwind CSS + custom components
- • Maps: Leaflet for shipment visualization
Integrations
- • Carriers: 20+ Indian logistics providers
- • Tracking: Unified webhook ingestion
- • Payments: Razorpay, PayU integration
- • Notifications: SMS, Email, WhatsApp
DevOps & Scale
- • Hosting: AWS with auto-scaling
- • Containers: Docker + ECS
- • CI/CD: GitHub Actions pipeline
- • Monitoring: CloudWatch + custom dashboards
DISPATCH OPTIMIZATION
Intelligent carrier selection based on multi-factor analysis:
- • Cost Optimization: Rate comparison across carriers
- • Speed Priority: Delivery time predictions
- • Reliability Scoring: Historical performance data
- • Serviceability: PIN code coverage mapping
- • Weight Optimization: Volumetric vs actual comparison
TRACKING SYSTEM
Unified tracking experience across all carriers:
- • Real-time Updates: Webhook-driven status changes
- • Branded Pages: White-label tracking for clients
- • Notifications: Configurable customer alerts
- • Exception Handling: Automated delay detection
- • Analytics: Delivery performance dashboards
BILLING & RECONCILIATION
Automated financial management:
- • Invoice Matching: Shipment-to-invoice reconciliation
- • Weight Disputes: Automatic discrepancy detection
- • COD Management: Remittance tracking & settlement
- • Rate Cards: Client-specific pricing management
- • Reports: Exportable financial summaries
ENTERPRISE FEATURES
Scale-ready capabilities:
- • Multi-warehouse: Origin-based dispatch rules
- • Bulk Operations: CSV upload, batch processing
- • API Access: Full REST API for integration
- • Webhooks: Real-time event notifications
- • Role Management: Granular access control
PLATFORM METRICS
500+
Enterprise Clients
20+
Carrier Integrations
99.9%
Platform Uptime
38
Days to Launch
"ShipSarthi consolidated what used to require five different portals into one dashboard. Our logistics team now focuses on strategy instead of data entry."
— Operations Head, E-commerce Client
Streamline your logistics operations
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